The Advanced Nutrition Programme™ is based at Riverside House, 2A Southwark Bridge Road, London SE1 9HA. We offer world class skin consultancy and training to salons across the UK backed up by a range of market leading skin supplements and products available both to salons and direct to end customers.
We operate conscientiously within the requirements of the General Data Protection Regulations 2016 (GDPR) and the Data Protection Act 2018 and other electronic marketing legislation. We work within the principles of fair data processing, namely:
This statement (together with our Terms and Conditions), as may be amended from time to time by updates on this page, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, as data controller and a data processor. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This statement covers how we treat any personal information that we collect and receive either from our website or as part of our broader operating processes.
We do not sell or pass on any personal information about our customers, prospective customers or employees for marketing purposes without their express consent.
Some data we collect may be stored on secure third-party platforms and in these cases, we have satisfied ourselves that these are robust. Some data will be shared with third party suppliers to facilitate order fulfilment - for example our finance partner and logistics providers.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement.
Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
When you give us consent to use your Data for Marketing Purposes (and specifically give us consent to share it with others) we will share it with:
For details on our international distributors, please contact our Customer Services on +44 (0)20 8438 3270 or email them at email@example.com
Please note: the current EU states are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
EEA states are Iceland, Norway and Liechtenstein.
The EEA Joint Committee has ruled that data transfers to the above and also to the following non-EU countries are not “restricted”:
Andorra, Argentina, Guernsey, Isle of Man, Israel, Jersey, New Zealand, Switzerland and Uruguay.
The Commission has also made partial findings of adequacy about Canada and the USA:
The Privacy Shield places requirements on US companies certified by the scheme to protect personal data and provides for redress mechanisms for individuals. US Government departments such as the Department of Commerce oversee certification under the scheme.
BY GIVING US YOUR CONSENT TO SHARE YOUR DATA FOR MARKETING PURPOSES YOU ARE ALLOWING YOUR DATA TO BE TRANSFERRED TO SOME COUNTRIES THAT ARE OUTSIDE OF THE ABOVE ARRANGEMENTS - THIS ACTIVITY IS CALLED A “RESTRICTED TRANSFER”. WE ARE ABLE TO MAKE THE RESTRICTED TRANSFER BECAUSE OF AN “EXCEPTION” - IE YOUR EXPLICIT CONSENT / PERMISSION FOR US TO DO SO. FOR YOUR CONSENT TO BE EXPLICIT YOU NEED TO GIVE IT IN AN INFORMED CONTEXT WITH US HAVING TOLD YOU:
Advanced Nutrition Programme™ makes you aware as above and also that in the interests of protecting your right to withdraw consent, we have in place data sharing agreements with distributors, who will remove your data if we request them to.
Subject to paragraph 8, you can follow this link to contact us and unsubscribe to Advanced Nutrition Programme™ marketing emails.
We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
We use this information held about you in the following ways:
We may also contact you by email, post or telephone. Please note that where you have provided sensitive data to us, we will only use your sensitive data for the purpose for which the data was provided to us. We may also process sensitive personal data for equal opportunities monitoring, in relation to legal claims or where it is needed to protect your vital interests (or someone else's vital interests).
If you do not want us to use your data in this way, or wish to withdraw your consent for use of the data, you can do so by contacting us via telephone on 0208 438 3270 or email at firstname.lastname@example.org
Please note that at the time you contact us, it may be the case that we no longer process, hold or store your personal information/data as data processor, in which case we would advise you of this and the need to contact the data controller.
The legal bases we rely on for processing your personal data are:
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
We will normally only process your sensitive personal data based on your explicit consent.
We may also process your sensitive personal data where it is needed in the public interest, such as for equal opportunities monitoring. Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your vital interests (or someone else's vital interests) and you are not capable of giving your consent, or where you have already made the information public.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Where we need to collect personal data by law, or to perform the contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We may disclose your personal information to third parties:
(a) Sharing. Advanced Nutrition Programme™ does not share, sell, rent or trade personal information with any third parties for marketing or promotional purposes unless express consent has been given (see previously).
(b) Disclosure. Advanced Nutrition Programme™ may disclose personal information under the following circumstances:
(c) Retention. We will retain engagement and transactional information relating to customers and employees for as long as their customer account or employment remains active or as needed to provide our services and where required to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain data that facilitates the issuing of marketing materials to customers, prospective customers and past customers ongoingly until any such time that we receive a request from them to opt-out.
We strive to ensure that all those engaging with us are informed of our arrangements for processing personal data through this Privacy Statement which is linked to from our email signatures and Website home page.
We will respond to data requests within 1 month and will only charge for requests that are manifestly unfounded or excessive. If we have grounds to refuse a request we will inform the data subject and make them aware of their right to complain to the ICO or to seek civil action - again within 1 month of receiving the request.
For personal data obtained directly from a data subject under the legal basis of consent - and obtained indirectly from a data subject under the legal basis of legitimate interest - we will correct any inaccuracies in a data subject's personal data upon receipt of a request. For personal data held under the legal basis of “Contract” or “Vital Interests” or “Legal Obligations” we will endeavour to correct the data upon request but may not be able to do so if changing the data may conflict with our legal obligations or disadvantage us in a future legal action. In cases where we cannot rectify the data for these reasons we shall inform the data subject and make them aware of their right to complain to the ICO or to seek civil action.
For personal data obtained directly from a data subject under the legal basis of consent - and obtained indirectly from a data subject under the legal basis of legitimate interest - we will erase a data subject's personal data upon receipt of a request / opt-out notification. For personal data held under the legal basis of “Contract” or “Vital Interests” or “Legal Obligations” we will endeavour to erase data upon request but will not be able to do so if holding the data is necessary to fulfil our legal obligations or may be necessary as evidence in a future legal action involving us. In cases where we cannot erase the data for these reasons we shall inform the data subject and make them aware of their right to complain to the ICO or to seek civil action.
For personal data obtained directly from a data subject under the legal basis of consent - and obtained indirectly from a data subject under the legal basis of legitimate interest - we will restrict the processing of a data subject's personal data upon receipt of a request / opt-out notification. For personal data held under the legal basis of “Contract” or “Vital Interests” or “Legal Obligations” we will endeavour to facilitate the requested restriction upon request but will not be able to do so if restricting the processing of the data prevents us from fulfilling our legal obligations or the current processing of the data may be necessary as evidence in a future legal action involving us. In cases where we cannot restrict the processing of the data for these reasons, we shall inform the data subject and make them aware of their right to complain to the ICO or to seek civil action.
For personal data obtained directly from a data subject under the legal basis of consent - we shall provide, upon receiving a request, the data that we hold in a standard, widely accessible format.
For personal data obtained directly from a data subject under the legal basis of consent - and obtained indirectly from a data subject under the legal basis of legitimate interest - we will cease to process a data subject's personal data upon receipt of a request / opt-out notification.
Advanced Nutrition Programme™ reserves the right to revise, modify, or update this statement at any time. We will notify you via email about material changes in the way we treat personal data or by placing a prominent notice on this Website.
If you have a privacy concern regarding Advanced Nutrition Programme™, or this statement, you may contact us via email@example.com.